Privacy Policy

1. Introduction

Foundational Creations ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the LoveVerse application and related services (the "Service").

Please read this Privacy Policy carefully. By using our Service, you consent to the collection, use, and disclosure of your information as described herein.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, profile picture (from Google/Apple Sign-In)
• Story Content: Personal stories, memories, and descriptions you provide to generate songs
• Payment Information: Processed through third-party providers (we do not store payment card details)
• Photos: Images you upload for video collage creation
• Communications: Messages, feedback, and support requests

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: Features used, interaction patterns, session duration
• Log Data: IP address, browser type, access times, pages viewed
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See our Cookie Policy for details

2.3 Information from Third Parties

We may receive information from:

• Authentication providers (Google, Apple) when you sign in
• Payment processors regarding transaction status
• Analytics services about Service usage patterns

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Generate personalized songs based on your stories
• Process payments and manage subscriptions
• Create photo collage videos
• Store and deliver your generated content

3.2 Service Improvement

• Analyze usage patterns to improve features
• Train and improve our AI models (using anonymized data)
• Fix bugs and troubleshoot issues
• Develop new features and services

3.3 Communication

• Send transactional emails (receipts, account updates)
• Respond to support requests
• Send marketing communications (with your consent)
• Notify you of important updates to our Service or policies

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Protect against fraud and abuse
• Ensure the security of our Service

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Contract Performance: To provide the Service you requested
• Legitimate Interests: To improve our Service, prevent fraud, ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

5.1 Service Providers

• Cloud Infrastructure: Google Cloud Platform for hosting and storage
• AI Services: OpenAI, Anthropic for text generation
• Voice Generation: ElevenLabs for vocal synthesis
• Payment Processing: RevenueCat, Apple, Google
• Analytics: Firebase Analytics for usage insights
• Storage: Cloudflare R2 for media storage

5.2 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal processes
• Protect our rights, privacy, safety, or property
• Enforce our Terms of Service
• Respond to claims of content violations

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Retention

We retain your information for the following periods:

• Account Data: Until you delete your account, plus 30 days for backup removal
• Generated Content: As long as your account is active or as needed to provide Service
• Story Content: Processed immediately, not permanently stored after song generation
• Usage Data: Aggregated data retained indefinitely; identifiable data for 2 years
• Payment Records: As required by law (typically 7 years)

7. Your Rights and Choices

7.1 All Users

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications

7.2 EEA/UK Residents (GDPR)

• Portability: Receive your data in a portable format
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent at any time
• Complaint: Lodge a complaint with a supervisory authority

7.3 California Residents (CCPA)

• Know: Know what personal information is collected
• Delete: Request deletion of personal information
• Non-Discrimination: Not be discriminated against for exercising rights
• Opt-Out of Sale: We do not sell personal information

To exercise these rights, contact us at support@foundationalcreations.com.

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption in transit (TLS 1.3) and at rest (AES-256)
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure cloud infrastructure with SOC 2 compliance
• Employee training on data protection

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Adequacy decisions where applicable

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification for significant changes

Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights:

• Company: Foundational Creations
• Email: support@foundationalcreations.com
• Data Protection Inquiries: privacy@foundationalcreations.com
• Website: https://loveverse.foundationalcreations.com

We will respond to your request within 30 days.