Contact Us

Get in Touch

We're here to help! Whether you have questions about LoveVerse, need technical support, want to report an issue, or are interested in partnering with us, our team at Foundational Creations is ready to assist you. We value every piece of feedback and strive to provide prompt, helpful, and thorough responses to all inquiries.

Foundational Creations is a company registered in India. We operate the LoveVerse platform, an AI-powered service that generates personalized songs, lyrics, and music based on your unique stories and memories. Our team is passionate about combining technology and creativity to help people express their emotions through music.

Below you will find comprehensive information about how to reach us for various types of inquiries. To help us serve you more efficiently, please direct your inquiry to the most relevant channel and include as much detail as possible in your initial message.

Primary Support Channels

We offer two primary email channels for all communications. Using the appropriate channel helps us route your inquiry to the right team and respond more quickly.

Our support team operates during standard business hours (India Standard Time, IST). While we strive to respond to all inquiries as quickly as possible, please allow up to 48 hours for initial responses during peak periods or holidays. Urgent security-related issues will be prioritized.

Technical Support

If you are experiencing technical difficulties with the LoveVerse application or website, our technical support team is here to help. Common issues we can assist with include problems with song generation, audio playback, account access, authentication issues with Google or Apple Sign-In, app crashes, loading errors, and any other technical problems you may encounter.

To help us diagnose and resolve your issue as quickly as possible, please include the following information in your support request:

• A clear and detailed description of the issue you are experiencing
• The steps you took before the issue occurred (steps to reproduce)
• Your device type and model (e.g., iPhone 15, Samsung Galaxy S24, MacBook Pro)
• Your operating system and version (e.g., iOS 18.2, Android 15, Windows 11, macOS Sequoia)
• Your browser type and version if using the web app (e.g., Chrome 120, Safari 18)
• The LoveVerse app version (found in the app settings or about page)
• Any error messages, error codes, or pop-ups you received (exact text or screenshots are very helpful)
• Screenshots or screen recordings demonstrating the issue, if possible
• The date and approximate time when the issue occurred
• Your account email address (so we can look up your account details)

Email: support@loveverse.cc
Subject Line: Technical Support - [Brief Description of Issue]

Billing, Payments, and Refunds

For questions about your purchases, credit balances, payment processing, subscription management, invoices, receipts, or refund requests, please contact our billing support team. We process payments through Razorpay for web purchases and through Apple App Store and Google Play Store for in-app purchases.

When contacting us about billing issues, please include:

• Your account email address
• The date and amount of the transaction in question
• Your order ID, transaction ID, or receipt number (found in your confirmation email or account history)
• The payment method used (e.g., credit card, debit card, UPI, net banking)
• A description of the billing issue or question
• For refund requests, please specify the reason for the refund and whether the purchased credits have been used

Email: support@loveverse.cc
Subject Line: Billing Inquiry - [Your Issue]

Refund Requests

We offer refunds in accordance with our Refund Policy. The refund process depends on where you made your purchase:

• Web purchases (Razorpay): Email support@loveverse.cc with your order details, the reason for the refund request, and your preferred refund method. We will process eligible refund requests within 7-10 business days.
• App Store (iOS) purchases: Refunds for in-app purchases made through the Apple App Store must be requested through Apple's refund process at reportaproblem.apple.com. We do not have the ability to process refunds for App Store purchases directly.
• Google Play (Android) purchases: Refunds for in-app purchases made through Google Play must be requested through Google Play's refund process in the Google Play Store app or at play.google.com. We do not have the ability to process refunds for Google Play purchases directly.

For full details about our refund policy, including eligibility criteria, timeframes, and conditions, please visit our Refund Policy page.

Privacy and Data Requests

We take your privacy seriously and are committed to protecting your personal data. If you have questions about how we collect, use, or protect your personal information, or if you wish to exercise your rights under applicable data protection laws (including the GDPR, UK GDPR, CCPA, and the Indian Digital Personal Data Protection Act, 2023), please contact us.

You may submit the following types of data protection requests:

• Data Access Request: Request a copy of the personal data we hold about you
• Data Correction Request: Request correction of inaccurate or incomplete personal data
• Data Deletion Request: Request deletion of your personal data and account
• Data Portability Request: Request your personal data in a structured, machine-readable format
• Processing Restriction Request: Request limitation of processing of your personal data
• Objection to Processing: Object to the processing of your personal data for specific purposes
• Consent Withdrawal: Withdraw your consent for processing activities based on consent

Email: support@loveverse.cc
Subject Line: Privacy Request - [Type of Request]

We will verify your identity before processing data requests and will respond within 30 calendar days (or such shorter period as required by applicable law). For more information, please review our Privacy Policy and GDPR Compliance pages.

Copyright and DMCA

If you believe that content on our Service infringes your copyright or other intellectual property rights, or if you have received a takedown notice and wish to submit a counter-notification, please contact our Copyright Agent.

We handle the following types of intellectual property inquiries:

• DMCA Takedown Notices: Reports of copyright infringement on the Service
• Counter-Notifications: Responses to DMCA takedown notices if you believe your content was wrongly removed
• Trademark Complaints: Reports of trademark infringement on the Service
• General Copyright Questions: Questions about the copyright status of AI-generated content, licensing, or intellectual property matters

Email: support@loveverse.cc
Subject Lines:
DMCA Takedown: "DMCA Takedown Notice - LoveVerse"
Counter-Notification: "DMCA Counter-Notification - LoveVerse"
Trademark: "Trademark Complaint - LoveVerse"

For detailed information about our copyright enforcement procedures, including the required elements of a DMCA Takedown Notice and Counter-Notification, please visit our DMCA and Copyright Policy page.

Press and Media Inquiries

We welcome inquiries from journalists, bloggers, content creators, and media organizations. Whether you are writing an article about AI-generated music, reviewing creative technology products, or seeking comment on industry trends, we are happy to help.

Our press team can assist with:

• Interview requests with our founders or team members
• Press releases and media kits
• Product demonstrations and review access
• Comments and quotes on AI music generation, creative technology, and related topics
• Photography and branding assets for editorial use
• Event and conference participation opportunities

Email: hello@loveverse.cc
Subject Line: Press Inquiry - [Publication/Outlet Name]

Please include your name, the publication or outlet you represent, your deadline (if applicable), and a brief description of the story or piece you are working on. We will do our best to accommodate all press requests in a timely manner.

Business Partnerships and Collaborations

We are always open to exploring new partnerships, collaborations, and business opportunities that align with our mission of helping people express their emotions through AI-powered music. If you are interested in working with us, we would love to hear from you.

Partnership opportunities we are interested in include:

• Technology integrations and API partnerships
• White-label and enterprise licensing arrangements
• Marketing collaborations and co-branding opportunities
• Content creator and influencer partnerships
• Event and wedding industry partnerships
• Music industry collaborations
• Educational and institutional partnerships
• Distribution and platform partnerships
• Investment and funding inquiries

Email: hello@loveverse.cc
Subject Line: Partnership Inquiry - [Your Company/Organization]

Please include a brief description of your organization, the nature of the partnership you are proposing, and any relevant background information. We review all partnership inquiries and will respond to those that align with our goals and capabilities.

Feedback and Suggestions

We love hearing from our users! Your feedback is invaluable in helping us improve LoveVerse and create the best possible experience. Whether you have ideas for new features, suggestions for improving existing functionality, thoughts on our user interface, or just want to share your experience using LoveVerse, we want to hear from you.

Some examples of feedback we appreciate include:

• Feature requests and ideas for new capabilities
• Suggestions for improving song quality, lyrics, or music generation
• User interface and user experience feedback
• Ideas for new genres, moods, or vocal styles
• Feedback on pricing and value
• Testimonials and success stories (with your permission, we may feature these on our website or marketing materials)
• Accessibility suggestions to make the Service more inclusive
• Localization and language support requests

Email: support@loveverse.cc
Subject Line: Feedback - [Topic]

Please note that by submitting feedback or suggestions, you grant Foundational Creations a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and implement your feedback without compensation or attribution, as described in our Terms of Service.

Report a Bug

Found a bug or encountered unexpected behavior in the app or website? We appreciate your help in making LoveVerse better! Detailed bug reports allow our engineering team to identify, reproduce, and fix issues more quickly.

When reporting a bug, please include as much of the following information as possible:

1. Expected Behavior: What you expected to happen when you performed the action
2. Actual Behavior: What actually happened instead (the bug)
3. Steps to Reproduce: A clear, step-by-step description of how to trigger the bug, starting from a known state (e.g., "1. Open the app. 2. Tap Create Song. 3. Enter a story. 4. Tap Generate.")
4. Screenshots or Screen Recordings: Visual evidence of the bug is extremely helpful for diagnosis
5. Device Information: Your device model, operating system version, browser (if web), and LoveVerse app version
6. Frequency: Whether the bug occurs every time (100% reproducible) or intermittently
7. Workaround: If you found a way to work around the bug, please share it
8. Error Messages: Any error messages, codes, or pop-ups displayed (exact text preferred)
9. Network Information: Whether you were on Wi-Fi or cellular data, and whether the connection was stable
10. Account Email: Your account email so we can check server-side logs if needed

Email: support@loveverse.cc
Subject Line: Bug Report - [Brief Description of Bug]

We prioritize bugs based on their severity and impact on users. Critical bugs affecting security, data integrity, or core functionality are addressed with the highest priority. We will acknowledge your bug report and may follow up with additional questions as our team investigates.

Security Vulnerabilities

If you have discovered a security vulnerability in our Service, we encourage you to report it to us responsibly. We take security seriously and appreciate the efforts of security researchers and ethical hackers in helping us keep our platform safe.

When reporting a security vulnerability, please:

• Provide a detailed description of the vulnerability and the potential impact
• Include steps to reproduce the vulnerability
• Do not exploit the vulnerability or access, modify, or delete any data belonging to other users
• Do not disclose the vulnerability publicly until we have had a reasonable opportunity to address it
• Allow us a reasonable timeframe to investigate and remediate the issue before any public disclosure

Email: support@loveverse.cc
Subject Line: Security Vulnerability Report - [Brief Description]

We will acknowledge receipt of your security report within 24 hours and will work with you to understand and address the issue promptly. We appreciate responsible disclosure and will credit researchers who report valid vulnerabilities (with their permission).

Social Media

Follow us on social media for the latest updates, new features, tips for creating amazing songs, love song inspiration, user stories, and community highlights. We are active on social media and love engaging with our community.

• Twitter / X: @loveverse_app
• Instagram: @loveverse_app
• Facebook: /loveverse

Please note that while we monitor our social media channels, they are not the best avenue for time-sensitive support requests, account issues, or privacy inquiries. For these matters, please use the dedicated email channels listed above to ensure your request is handled promptly and securely.

We encourage you to tag us when you share songs created with LoveVerse! We love seeing how our users express their emotions and celebrate special moments through personalized music.

Before You Contact Us

You may find answers to common questions and concerns in our comprehensive legal and policy documents. We encourage you to review these resources before contacting us, as they may address your inquiry:

• Terms of Service - Our full terms and conditions, including usage guidelines, intellectual property provisions, and dispute resolution procedures
• Privacy Policy - Detailed information about how we collect, use, share, and protect your personal data
• Cookie Policy - Information about the cookies and similar technologies we use, and how to manage your preferences
• End User License Agreement (EULA) - The license agreement governing your use of the LoveVerse application
• GDPR Compliance - Information for EU/EEA/UK residents about their data protection rights and how we comply with the GDPR
• DMCA and Copyright Policy - Our procedures for handling copyright infringement claims and counter-notifications
• Refund Policy - Our refund policy for digital purchases, including eligibility criteria and procedures

Company Information

Foundational Creations is the developer and operator of LoveVerse, an innovative AI-powered platform that transforms personal stories, memories, and emotions into beautiful, one-of-a-kind songs. Our mission is to help people express their deepest feelings through the universal language of music, making personalized song creation accessible to everyone, regardless of their musical background or ability.

We leverage cutting-edge artificial intelligence technologies, including advanced language models from OpenAI and Anthropic, vocal synthesis from ElevenLabs, and cloud infrastructure from Google Cloud and Cloudflare, to deliver a seamless and magical experience for our users. We are committed to continuous innovation, exceptional user experience, and the responsible use of AI technology.

Response Time Expectations

We strive to respond to all inquiries as quickly as possible. Below is a summary of our typical response times for different types of inquiries:

• Technical Support: Initial response within 24-48 hours on business days
• Billing and Payment Issues: Initial response within 24-48 hours on business days
• Refund Requests: Processing within 7-10 business days of approval
• Privacy and Data Requests: Acknowledgment within 3 business days; full response within 30 calendar days
• DMCA and Copyright Notices: Acknowledgment within 2 business days; action within 10 business days
• Security Vulnerability Reports: Acknowledgment within 24 hours
• Press Inquiries: Response within 48-72 hours on business days
• Partnership Inquiries: Response within 5-7 business days
• General Feedback: Acknowledgment within 48-72 hours on business days
• Bug Reports: Acknowledgment within 48 hours on business days

During peak periods, holidays, or times of unusually high volume, response times may be longer than indicated above. We appreciate your patience and assure you that every inquiry is important to us and will be addressed.

For urgent matters, please clearly indicate the urgency in the subject line of your email (e.g., "URGENT: Security Vulnerability" or "URGENT: Account Compromised"). Urgent inquiries related to security, account compromise, or safety issues will be prioritized.